Webinars, Seminars and Virtual Classrooms

Reputation Management – Building Your Professional Brand!

The necessary foundation of one’s professional brand – managing your reputation! This program teaches the finer points of self-presentation critical to a successful and well-managed brand. Entertaining, informative and practical – you will learn the top “10” items pivotal to your business reputation and how to “grow” your professional brand. (Learn More)

Everyday Business Etiquette

Take the confusion out of everyday courtesies – what’s appropriate and necessary? This program will enable you to stand out as a leader in business style and savvy. Learn today’s contemporary approach to timeless issues and how to get more out of each moment rather than second-guessing what to do! When should you present your business card, what to do if you forget someone’s name, how to make an introduction, gender etiquette, business casual dress and more!

Business Dining & Entertainment

Increasingly business relationships are developed over a meal, at a sporting event or on the golf course. Does your social skill set seamlessly match your business acumen? Are you equally comfortable at the conference and dining table? Are your table manners impeccable? This program takes you into the risk-filled social environment that plays a larger than ever role today and teaches the dos and taboos that have impacted us all! During an on-site seminar, this session is often conducted as a tutorial over a lunch or dinner.

Communication Essentials

The consummate communicator – the well-spoken and distinctive style is one that we recognize and admire. The power of communicating well ensures results and is a marked advantage in self-presentation. The communication skill set in totality (visually, verbally, behaviorally) is examined in this program covering everything from e-mail, texting, verbal habits, body language, approachability, slang, and lazy language to the art of diplomacy and so much more!

Body Language – Self-assessment & How to Read Others

Non-verbal communication is over 50% of what people think of us initially. Do you communicate confidence, approachability, and credibility plus how well do you read “their” signals? Learn the basics in this program to ensure better all around communication including how to decode those all-important fidget signals!

Meeting Manners

How early to arrive, how to handle late arrivals, early departures, keeping to the agenda and managing those pesky interruptions are all addressed in this program. Are you effective at impromptu speaking, asking questions and being an active participant rather than a spectator in meetings? Are you a meeting master? Because meetings are a part of our business world, make sure you’re on point in all ways critical to your reputation.

Multi-Cultural Awareness

If your company is going to succeed globally, your ambassadors must understand these subtle distinctions of foreign customs and mores that make all the difference in International Panache. In this program, the concentration is on getting around the world in style as well as the need-to-know cross-cultural etiquette. Whether hosting an international guest or preparing for the role of an expatriate, international know-how is a must for the new millennium professional portfolio. (Learn More)

Technology Etiquette Is Not An Oxymoron!

Are your tools of technology working for you or do you hide behind them? Would you be labeled as a “shark?” Do your tools make you more accessible in a proactive or interruptive way? Do you come across as reliable, timely and a stress-reducer? This program bumps it up a notch and addresses the top “needs to know” to make those tools (voice mail, e-mail, PDA’s, texting, IMing, cell phones) work more effectively!

Mixing, Mingling & Maximizing Your Network!

Just when you thought it was safe to go back into the water, you’re faced with the daunting task of “working the room!” This program will teach you the finer points of networking and mixing and mingling with ease rather than feeling the possible “attack” of fear when attending those venues – cocktail parties, networking events, company affairs and meeting the new employee and client! Making small talk is the new #1 public fear – learn to master this critical communication attribute! Note: this program is excellent as an on-site interactive mixer.

The Art of Verbal Persuasion & Building Rapport!

This program brings the absolute best of communication techniques to the forefront! This session embodies the communication style that is widely admired by all, but not fully developed by most! Whether negotiating, selling or building a business relationship, the basic necessary skills needed are covered. Learn the art of communicating that builds rapport and secures the critical element of trust.

Questioning Skills

The art of “how,” “what,” and “when” to ask as well as how to answer questions so that people understand and remember are the cornerstones of this program. Prevent misunderstandings and dialogue pitfalls by asking questions in a manner to encourage the answers you need and want! And learn to be prepared to ask and answer the tough questions. Leading questions, clarifying questions, open and closed-ended questions are analyzed for their effectiveness in this program.

Understanding Different Communication Styles

Are you a visual, auditory or kinesthetic communication style? And what about your client? Learn to read the communication styles of others quickly and accurately and synchronize yours with theirs for top results! This program will bring about notable improvements in your communication synergy! You will learn to maximize the all-important likeability factor.

Gender Communication Differences

Which sex is more comfortable with silence, do men or women interrupt more, who uses more diplomacy, who uses more filler words, which sex is more dramatic in their communication…? Learn to communicate to ensure that your point is equally well received (and avoid the negative communication hot buttons) by both sexes.

Listening Skills with Impact

In today’s rushed world in which we live, work and communicate, more misunderstandings are occurring due in part to “how” we are listening (or not) to each other. We often do selective listening, hearing what we want as we move along on warp speed! This program focuses on how to maximize our listening abilities to ensure a more harmonious, respectful and engaging business climate.

Generational Communication “Needs to Know”

Can you communicate with the same ease with someone twice (or half) your age? Language evolves and with that, “how” we communicate evolves as well. So what irritates the person in their 50’s is perceived as quite natural to the professional in their 20’s. This program will click on the light bulb for all age groups and help bridge the communication gap.

Assertiveness Skills – Doing What Matters When It Counts!

Because assertiveness is a “learned” communication skill set, this program provides the necessary tools to embrace for success. You will learn the benefits of speaking up and out with confidence! The pitfalls of passive, aggressive and concealed aggressive behaviors are analyzed as well as each attendee gets to take a behavioral quiz to self-assess. This is a highly interactive session with multiple “hands-on” activities.

Dealing with Difficult People

This program expedites the path to resolution when interacting with those who come across in a demanding and/or difficult manner. You will learn how to stay focused, remain calm and be proactive! Learn the top tips on tact, tone and temperament while keeping your cool and staying in control. Knowing how to demonstrate your assertive communication style combined with active listening will add even more to your “dealing with difficult people” tool box.

Presentation Skills 101 – the nuts and bolts!

Feeling a bit tongue-tied when asked to speak? Would you rather bungee jump than speak in front of a group of your peers? Well then take the leap and learn the art of giving successful presentations in this program - it is a must “need to know” in today’s business climate! You will also learn the art of impromptu speaking – how to be ready at any moment and any time! The basics with a contemporary twist will be just what you need as you find yourself in front of one or one thousand!

Team Building

How do you communicate as part of a team? Each attendee of this program will take a team communication quiz to help determine their individual style as they learn to appreciate and work effectively with each of the other styles. This program is an eye-opener and a guaranteed team-building opportunity!

Emerging Leaders

This unique program is dedicated to the tenets of leadership professionalism. How to prepare and position oneself for the right moments, speaking up with ease, leadership language and the charisma quotient are examples of a few of the basics that are covered. Learning how to establish a professional profile with increased visibility are stepping-stones to future success.

Negotiation Skills

The art of compromise, getting what you need, selling your ideas, preventing deadlocks all while building a successful business relationship sounds daunting, but is quite realistic! We all negotiate in one way or another every day, but some people just get better results. This program teaches the practical approach to a skill set needed by all professionals today.

Left Brain/Right Brain Communication

Have you ever wondered how to move from an emotionally charged communication moment to a more logical, rational discussion? Understanding how the left and right sides of the brain work (and which side you use more often), will unlock communication power that you didn’t know you had! This program is extremely enlightening and beneficial for all who wish to be an exceptional communicator.

Managing Multi-Cultural Business Interactions

Different cultures do business differently – it’s just that simple! Some cultures insist on getting to know their clients on a more personal level to establish trust, some cultures maintain a perceived respectful distance. Subtle nuances of body language combined with business etiquette can impact business dialogue as well as a direct or indirect manner of speech. This program takes the mystery out of multi-cultural differences and unlocks the power to more effective business communication - guaranteed to move business along more smoothly and successfully.

The Art of Giving & Receiving Feedback

This program is designed to teach the finer art of giving feedback utilizing the top coaching tools as well as how to proactively receive feedback. Feedback is both formally and informally provided to professionals each day, sometimes thinly veiled, sometimes uncomfortably, often missing the mark and in some cases completely misunderstood. The art of giving and receiving feedback is essential to the elimination of status quo – when done well it becomes the hallmark of proactive people development. This session provides the opportunity to self-assess critical feedback attributes on both sides of the fence - giving and receiving.


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